Consumer Protection Law
Protecting consumers, empowering businesses.
Consumer protection legislation in the UK is extensive and strictly enforced. Our team helps businesses understand their obligations and build compliance frameworks that protect both consumers and the business itself.
The CMA's enforcement priorities have expanded significantly in recent years, with increased focus on online markets, subscription traps, greenwashing, and drip pricing. We advise on the full range of consumer protection issues, from product safety and advertising standards to complaint handling and regulatory investigations. Following the CMA's successful enforcement action against online hotel booking platforms under the Consumer Protection from Unfair Trading Regulations 2008, and its ongoing investigation into greenwashing claims in the fashion industry, businesses face heightened scrutiny of their consumer-facing practices. Our practical approach helps businesses meet their legal obligations without unnecessary bureaucracy.
Consumer Rights & Remedies
Advising businesses on their obligations under the Consumer Rights Act 2015 and implementing compliant customer service frameworks.
Advertising & Marketing Compliance
Ensuring your marketing practices comply with the CAP Code, ASA guidelines, and consumer protection regulations.
Product Safety & Liability
Navigating product safety regulations and managing product liability risk across complex supply chains.
Regulatory Investigations & Enforcement
Representing businesses in CMA, Trading Standards, and sector regulator investigations and enforcement actions.
Valued and trusted
by our clients
“Masl Legal guided us through a £4.5m cross-border acquisition involving companies in two jurisdictions, navigating complex rules of origin requirements under the UK-EU TCA and securing HMRC advance rulings on customs classification. Their ability to coordinate legal, customs, and tax workstreams simultaneously saved us months. We completed the entire transaction within 14 weeks — our previous advisers had estimated six months.”
Kieran M.
CEO, international logistics group with operations in 3 EU markets
“When we engaged Masl Legal for our corporate restructuring, we were preparing for a seed fundraise while simultaneously integrating an acquisition. Their corporate team structured a group reorganisation that satisfied our incoming investor's requirements, preserved our R&D tax credit eligibility, and resolved legacy shareholder issues through a bespoke drag-along mechanism. The transaction completed on schedule and we closed our £2m seed round three weeks later.”
Rebecca H.
CFO, high-growth fintech company with 30 employees
